Our terms

1. These terms

1.1 What these terms cover

These are the terms and conditions on which we supply services to you.

1.2 Why you should read them.

Please read these terms carefully before you submit your application to us. These terms tell you who we are, how we will provide our services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.

2. Information about us and how to contact us

2.1 Who we are

We are PCO London a registered trading name of PCO London Limited, a company registered in England and Wales. Our company registration number is 10915898 and our registered office is at 9A Lee High Road, Lewisham, London, SE13 5PT. Our VAT registration number is 431268414

2.2 How to contact us

You can contact our customer service team at or by post: PCO London, 94a Lee High Road, Lewisham, London, SE135PT.

2.3 How we may contact you.

If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your application.

2.4 "Writing" includes emails.

When we use the words "writing" or "written" in these terms, this includes emails and notifications on the applicant portal.

3. Our contract with you

3.1 How we will accept your application.

Our acceptance of your application will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2 We cannot process your application:

(a) If we are unable to accept your application due to the answers you provided at the pre-qualifying questions stage, your application will be prevented from moving forwards. We will not charge you for our services if the application is refused at the prequalification question stage.

(b) If you have provided false or withheld required information. Your application will no longer be processed, and you will not be entitled a refund of any fees paid for our services up to the point the dishonesty has been uncovered. No further payments will be taken after the dishonesty has been uncovered.

(c) If your Enhanced Disclosure and Barring Service check is dated more than 12 weeks before your application is submitted to Wolverhampton City Council, we will be unable to process your application further. You will need to reapply for a Enhanced Disclosure and Barring check at your own expense, which will cost £75.

3.3 Tracking your application

We will track your application process through the email you submitted as part of the application. It will help us if you can tell us the email address you applied with whenever you contact us about your application by phone.

3.4 We only offer our Services to England and Wales

Our website is solely for the promotion of our services in England and Wales. Unfortunately, we do not assist with applications for Scotland or Northern Ireland.

4. Our Services

4.1 Our Services.

We will assist you in applying for a Private Hire Driver badge from Wolverhampton City Council. We will provide you with the following Services at the stages outlined below:

(a) Stage 1 – We will acquire all the required documentation in order to run an Enhanced Barring and Disclosure check that is recognised to Wolverhampton City Council. This stage will cost £199.

(b) Stage 2 – We will book you onto training session and knowledge test with Worcester County Council, which is required as part of your private hire driver licence application to Wolverhampton City Council:

(i) We will upload your knowledge test results to your application portal;

(ii) If you fail the knowledge test, or miss your appointment, you can retake exam a further 2 times. This will cost £75 per reattempt or rebooking.

(iii) If you fail the knowledge test on your 3rd attempt, you will have to wait 12 months to re-sit the test.

This stage will cost £199.

(c) Stage 3 – We will book you a medical examination that is recognised by Wolverhampton City Council. We will notify you of the time and place of the examination in writing prior to the medical examination:

(i) You must upload your examination results to the application portal;

(ii) If you fail to attend your medical examination appointment, this will incur a rebooking fee of £75;

(iii) If you fail the medical examination, you can retake the examination up to 2 more times at a cost of £75 per rebooking.

(iv) If it takes more than 3 months to pass your medical examination, you may have to resubmit an application to the Enhanced Disclosure and Barring Service which currently costs £79.45.

This stage will cost £199

(d) Stage 4 – We will collate all the information obtained in stages 1-3 and submit your application to Wolverhampton City Council on your behalf. This stage costs £199.

(e) After Stage 4 – Once your application has been submitted to Wolverhampton City Council our contract with you will come to an end.

We will provide you with an application number to track your application with Wolverhampton City Council.

(f) Wolverhampton City Council – Wolverhampton City Council will decide whether:

(i) to issue you a private hire driver licence.

(ii) invite you to a mini panel to decide whether or not to issue you a private hire driver licence (this mini panel is not covered as part of our services);

(iii) reject your application; or

(iv) whatever further actions they see fit to access whether to issue you a private hire driver licence or not.

We cannot guarantee that your application will be successful and accept no liability for applications rejected by Wolverhampton City Council.

5. Changes to Services

5.1 Minor changes to our Services.

We may change our Services:

(a) to reflect changes in relevant laws and regulatory requirements (such as a change in the information and examinations required by Wolverhampton City Council); and

(b) to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of our services.

5.2 Major changes to these terms.

We reserve the right to make changes to these terms, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any Stages paid for but not received:

5.3 Updates to the Driver Badge Application Portal.

We may update or update the driver badge application portal.

5.4 We are not responsible for delays outside our control.

We are not liable for events caused outside of our control.

5.5 If you do not allow us access to required information to provide services

If you do not upload required information to the applicant portal, we may charge you additional costs as detailed in 4.1.

If, despite our reasonable efforts, we are unable to contact you we may end the contract and clause 8.2 will apply.

5.6 When you obtain a licence.

Once you obtain a private hire licence from Wolverhampton City Council, you are responsible for complying with the conditions of your licence.

We will not be liable for any loss or damage you cause to yourself or others once you hold a private hire driver licence.

5.7 Reasons we may suspend the supply of Services to you.

We may have to suspend the supply of our services to:

(a) deal with technical problems or make minor technical changes; and

(b) update the product to reflect changes in relevant laws and regulatory requirements.

6. Your rights to end the contract

6.1 You can always end your contract with us.

Your rights when you end the contract will depend on how many stages you have completed, and whether we have breached our obligations:

(a) If you want to end the contract because of something we have done or have told you we are going to do, see clause 6.2;

(b) If you have just changed your mind about our services, see clause 6.3. You may be able to get a refund notify us within 14 days of the date of this contract but this may be subject to deductions;

6.2 Ending the contract because of something we have done.

If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any services which have not been provided and you may also be entitled to compensation. The reasons are:

(a) we have told you about an upcoming change to these terms which you do not agree to (see clause 5.2);

(b) we have told you about an error in the price or description of the services you have ordered, and you do not wish to proceed;

(c) there is a risk that supply of our services may be significantly delayed because of events outside our control.

(d) we have suspended supply of our services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 14 days: or

(e) you have a legal right to end the contract because of something we have done wrong.

6.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013).

For most services bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013.

6.4 Ending the contract where we are not at fault and there is no right to change your mind.

Even if we are not at fault and you do not have a right to change your mind (see clause 6.1), you can still end the contract before it is completed. You will not need to pay us any more than you have paid up to the date of cancellation.

For Example: If you have paid for 2 stages and wish to cancel your contract with us, you will not need to pay for the outstanding 2 stages. However, the £199 you have paid for stage 1 and 2 respectfully, will not be refunded.

7. How to end the contract with us (including if you have changed your mind)

7.1 Tell us you want to end the contract.

To end the contract with us, please let us know by doing one of the following:

Email. email us at contactus@pco.london Please provide your name, your phone number and email address.

Please note: If your account is inactive for 2 weeks, a member of our team may contact you to see if you still wish to proceed with your application process.

7.2 How we will refund you.

We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

7.3 When your refund will be made

We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, then:

your refund will be made within 14 days of your telling us you have changed your mind

8. Our rights to end the contract

8.1 We may end the contract if you break it.

We may end the contract for our services at any time by writing to you if:

(a) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to our services, for example, medical examination results, address history (for Enhanced DBS check); or

(b) you have provided false or withheld relevant information that would have otherwise prevented your application from processing passed the pre-qualifying questions.

8.2 You will not be refunded if you break the contract.

If we end the contract in the situations set out in clause 8.1 we will not refund any payments for you have made prior to the breach of contract.

9. If there is a problem with the applicant portal

9.1 How to tell us about problems.

If you have any questions or complaints about the applicant portal, please contact us. You can telephone our customer service team at contactus@pco.london

9.2 Summary of your legal rights.

We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

If your product is services, for example [a support contract for a laptop or tickets to a concert], the Consumer Rights Act 2015 says:

a) You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.

b) If you haven't agreed a price beforehand, what you're asked to pay must be reasonable.

c) If you haven't agreed a time beforehand, it must be carried out within a reasonable time.

See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).

10. Price and payment

10.1 Where to find the price for the product.

The price of our services (which includes VAT) will be the price indicated on the order pages when you placed your order for our services. We use our best efforts to ensure that the price of the product advised to you is correct. However please see clause 10.3 for what happens if we discover an error in the price of the product you order.

10.2 We will pass on changes in the rate of VAT.

If the rate of VAT changes between your payment of one stage and another, we will adjust the rate of VAT that you pay, unless you have already paid for our services in full before the change in the rate of VAT takes effect.

10.3 What happens if we got the price wrong?

It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. [If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.]

10.4 When you must pay and how you must pay.

We accept payment with Mastercard and Visa.

You must pay for the stage you are before we allow you to progress with the application process.

Initial application/Stage 1£199
Stage 2£199
Stage 3£199
Stage 4£199

Any additional costs incurred must be paid in advance in order for us to rebook or reapply for the required item (such as knowledge test, Enhanced Barring and Disclosure service check or medical examination)

10.5 What to do if you have overpaid.

If you think you have overpaid, please contact us promptly to let us know.

11. Our responsibility for loss or damage suffered by you

11.1 We are responsible to you for foreseeable loss and damage caused by us.

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.

Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

11.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products [as summarised at clause 9.2

12. How we may use your personal information

12.1 How we may use your personal information.

We will only use your personal information as set out in our https://badges.pco.london/privacy-policy

13. Other important Clauses

13.1 We may transfer this agreement to someone else.

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

13.2 You cannot transfer your rights to someone else.

You may not only transfer your rights or your obligations under these terms to another person.

13.3 Nobody else has any rights under this contract.

This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

13.4 If a court finds part of this contract illegal, the rest will continue in force.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

13.5 Even if we delay in enforcing this contract, we can still enforce it later.

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the products, we can still require you to make the payment at a later date.

13.6 Which laws apply to this contract and where you may bring legal proceedings.

These terms are governed by English law, and you can bring legal proceedings in respect of our services in the English courts.

13.7 Alternative dispute resolution.

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it before the matter proceeds to formal court proceedings. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use.

Privacy Policy  |  Terms and Conditions
Copyright PCO London, all rights reserved.