Our terms

2.3 How we may contact you.

If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your application.

2.4 "Writing" includes emails.

When we use the words "writing" or "written" in these terms, this includes emails and notifications on the applicant portal.

3. Our contract with you

3.1 How we will accept your application.

Our acceptance of your application will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2 We cannot process your application:

(a) If we are unable to accept your application due to the answers you provided at the pre-qualifying questions stage, your application will be prevented from moving forwards. We will not charge you for our services if the application is refused at the prequalification question stage.

(b) If you have provided false or withheld required information. Your application will no longer be processed, and you will not be entitled a refund of any fees paid for our services up to the point the dishonesty has been uncovered. No further payments will be taken after the dishonesty has been uncovered.

(c) If your Enhanced Disclosure and Barring Service check is dated more than 12 weeks before your application is submitted to Wolverhampton City Council, we will be unable to process your application further. You will need to reapply for a Enhanced Disclosure and Barring check at your own expense, which will cost £75.

3.3 Tracking your application

We will track your application process through the email you submitted as part of the application. It will help us if you can tell us the email address you applied with whenever you contact us about your application by phone.

3.4 We only offer our Services to England and Wales

Our website is solely for the promotion of our services in England and Wales. Unfortunately, we do not assist with applications for Scotland or Northern Ireland.

4. Our Services

4.1 Our Services.

We will assist you in applying for a Private Hire Driver badge from Wolverhampton City Council. We will provide you with the following Services at the stages outlined below:

(a) Stage 1 – We will acquire all the required documentation in order to run an Enhanced Barring and Disclosure check that is recognised to Wolverhampton City Council. This stage will cost £199.

(b) Stage 2 – We will book you onto training session and knowledge test with Worcester County Council, which is required as part of your private hire driver licence application to Wolverhampton City Council:

(i) We will upload your knowledge test results to your application portal;

(ii) If you fail the knowledge test, or miss your appointment, you can retake exam a further 2 times. This will cost £75 per reattempt or rebooking.

(iii) If you fail the knowledge test on your 3rd attempt, you will have to wait 12 months to re-sit the test.

This stage will cost £199.

(c) Stage 3 – We will book you a medical examination that is recognised by Wolverhampton City Council. We will notify you of the time and place of the examination in writing prior to the medical examination:

(i) You must upload your examination results to the application portal;

(ii) If you fail to attend your medical examination appointment, this will incur a rebooking fee of £75;

(iii) If you fail the medical examination, you can retake the examination up to 2 more times at a cost of £75 per rebooking.

(iv) If it takes more than 3 months to pass your medical examination, you may have to resubmit an application to the Enhanced Disclosure and Barring Service which currently costs £79.45.

This stage will cost £199

(d) Stage 4 – We will collate all the information obtained in stages 1-3 and submit your application to Wolverhampton City Council on your behalf. This stage costs £199.

(e) After Stage 4 – Once your application has been submitted to Wolverhampton City Council our contract with you will come to an end.

We will provide you with an application number to track your application with Wolverhampton City Council.

(f) Wolverhampton City Council – Wolverhampton City Council will decide whether:

(i) to issue you a private hire driver licence.

(ii) invite you to a mini panel to decide whether or not to issue you a private hire driver licence (this mini panel is not covered as part of our services);

(iii) reject your application; or

(iv) whatever further actions they see fit to access whether to issue you a private hire driver licence or not.

We cannot guarantee that your application will be successful and accept no liability for applications rejected by Wolverhampton City Council.

5. Changes to Services

5.1 Minor changes to our Services.

We may change our Services:

(a) to reflect changes in relevant laws and regulatory requirements (such as a change in the information and examinations required by Wolverhampton City Council); and

(b) to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of our services.

5.2 Major changes to these terms.

We reserve the right to make changes to these terms, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any Stages paid for but not received:

5.3 Updates to the Driver Badge Application Portal.

We may update or update the driver badge application portal.

5.4 We are not responsible for delays outside our control.

We are not liable for events caused outside of our control.

5.5 If you do not allow us access to required information to provide services

If you do not upload required information to the applicant portal, we may charge you additional costs as detailed in 4.1.

If, despite our reasonable efforts, we are unable to contact you we may end the contract and clause 8.2 will apply.

5.6 When you obtain a licence.

Once you obtain a private hire licence from Wolverhampton City Council, you are responsible for complying with the conditions of your licence.

We will not be liable for any loss or damage you cause to yourself or others once you hold a private hire driver licence.

5.7 Reasons we may suspend the supply of Services to you.

We may have to suspend the supply of our services to:

(a) deal with technical problems or make minor technical changes; and

(b) update the product to reflect changes in relevant laws and regulatory requirements.

6. Your rights to end the contract

6.1 You can always end your contract with us.

Your rights when you end the contract will depend on how many stages you have completed, and whether we have breached our obligations:

(a) If you want to end the contract because of something we have done or have told you we are going to do, see clause 6.2;

(b) If you have just changed your mind about our services, see clause 6.3. You may be able to get a refund notify us within 14 days of the date of this contract but this may be subject to deductions;

6.2 Ending the contract because of something we have done.

If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any services which have not been provided and you may also be entitled to compensation. The reasons are:

(a) we have told you about an upcoming change to these terms which you do not agree to (see clause 5.2);

(b) we have told you about an error in the price or description of the services you have ordered, and you do not wish to proceed;

(c) there is a risk that supply of our services may be significantly delayed because of events outside our control.

(d) we have suspended supply of our services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 14 days: or

(e) you have a legal right to end the contract because of something we have done wrong.

6.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013).

For most services bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013.

6.4 Ending the contract where we are not at fault and there is no right to change your mind.

Even if we are not at fault and you do not have a right to change your mind (see clause 6.1), you can still end the contract before it is completed. You will not need to pay us any more than you have paid up to the date of cancellation.

For Example: If you have paid for 2 stages and wish to cancel your contract with us, you will not need to pay for the outstanding 2 stages. However, the £199 you have paid for stage 1 and 2 respectfully, will not be refunded.

7. How to end the contract with us (including if you have changed your mind)

7.1 Tell us you want to end the contract.

To end the contract with us, please let us know by doing one of the following: